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Avinya Organics
Effective Date: 01/09/2026
Welcome to Avinya Organics. These Terms & Conditions govern your access to and use of the Avinya Organics website, including browsing, purchasing products, creating an account, and using any services or features made available through the website.
By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
1. About Avinya Organics
Avinya Organics operates an online platform offering products including, but not limited to, plants, seeds, gardening products, planters, organic and natural products, oils, growing materials and related products.
Product availability, specifications and offerings may change from time to time.
2. Eligibility to Use the Website
By using this website, you represent that:
If you are using the website on behalf of another person or organisation, you confirm that you have the authority to accept these Terms & Conditions on their behalf.
3. Website Use
You agree not to:
Avinya Organics reserves the right to restrict or terminate access where misuse of the website is suspected.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications and other information displayed on the website are accurate and up to date.
However, certain products—particularly live plants and natural products—may naturally vary.
For plants, variations may occur in:
Such natural variations do not necessarily constitute a product defect.
Product photographs are intended to provide a general representation. The actual product may differ slightly due to natural variation, photography, lighting, display settings and screen resolution.
5. Live Plants
Plants are living products and may undergo changes during packing, transportation and acclimatisation.
Minor wilting, leaf shedding, yellowing or other temporary changes following transportation may occur and do not automatically indicate that the plant is defective.
Customers are responsible for providing appropriate care after delivery, including suitable:
Specific plant-care instructions, where provided, are intended as general guidance.
For plant damage or dead-on-arrival claims, please refer to our Return, Refund & Replacement Policy.
6. Natural & Organic Products
Natural and organic products may exhibit variations in:
Such variations may occur due to natural ingredients, harvesting conditions, processing methods, storage and seasonal differences.
Unless expressly stated otherwise, information provided on this website is intended for general product information and should not be interpreted as medical, diagnostic or professional advice.
Customers should review product labels, ingredients and usage instructions before use.
7. Product Availability
All products are subject to availability.
Avinya Organics reserves the right to:
If we cancel an order after payment has been received, an applicable refund will be initiated to the original payment method, subject to the applicable payment provider's processing timelines.
8. Prices
Prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to ensure that prices are displayed accurately. In the event of an obvious pricing or listing error, Avinya Organics reserves the right to correct the error and, where appropriate, cancel the affected order.
Applicable taxes, delivery charges or other charges will be displayed where applicable before order confirmation.
9. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is not considered finally accepted until Avinya Organics confirms the order or dispatches the product, as applicable.
We reserve the right to decline or cancel an order in circumstances including:
Where payment has already been collected for an order that is cancelled by Avinya Organics, an applicable refund will be initiated.
10. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another communication channel provided by you.
Customers should check their order details carefully and contact us as soon as possible if any information is incorrect.
Once an order has been processed or dispatched, changes may no longer be possible.
11. Payments
Payments may be processed through third-party payment gateways or other authorised payment service providers.
By making a payment, you confirm that you are authorised to use the selected payment method.
Avinya Organics does not generally store complete card, banking or other sensitive payment credentials on its own systems where payment processing is handled by a third-party payment provider.
Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.
12. Delivery
We will make reasonable efforts to deliver orders within the estimated delivery period communicated at the time of purchase.
Delivery timelines may be affected by:
Estimated delivery dates are therefore indicative unless expressly stated otherwise.
For live plants and other time-sensitive products, delivery conditions may vary depending on location and season.
13. Customer Responsibility for Delivery
Customers are responsible for providing:
Avinya Organics will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
Additional shipping or re-delivery charges may apply where a delivery fails due to customer-provided information or repeated unavailability.
14. Cancellation
Orders may be cancelled before dispatch, subject to the status of the order and nature of the product.
Cancellation may not be possible after an order has been dispatched or where preparation of a customised, live, perishable or specially prepared product has already begun.
Please refer to our Cancellation Policy and Return, Refund & Replacement Policy for additional details.
15. Returns, Refunds & Replacements
Returns, refunds and replacements are governed by our Return, Refund & Replacement Policy, which forms part of these Terms & Conditions.
Different rules may apply to different product categories because plants, consumables, natural products and other goods have different handling and quality requirements.
Nothing in these Terms & Conditions is intended to restrict any rights that cannot legally be excluded under applicable law.
16. Promotional Offers
Avinya Organics may occasionally offer discounts, promotional codes, bundles, loyalty benefits or other promotional offers.
Unless otherwise specified:
Specific terms communicated with an individual promotion will apply to that promotion.
17. User Accounts
Certain features may require you to create an account.
You are responsible for:
You are responsible for activities carried out through your account unless the activity resulted from circumstances outside your reasonable control.
Avinya Organics reserves the right to suspend or terminate accounts involved in misuse, fraud or violation of these Terms & Conditions.
18. Reviews, Feedback & User Content
If the website allows customers to submit reviews, ratings, photographs, comments or other content, you agree that:
By submitting content, you grant Avinya Organics a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
Avinya Organics reserves the right to remove content that violates these terms or applicable law.
19. Intellectual Property
Unless otherwise stated, all content on the Avinya Organics website—including:
is owned by or licensed to Avinya Organics and is protected by applicable intellectual-property laws.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish, sell, copy or commercially exploit Avinya Organics' intellectual property without prior written permission.
20. Third-Party Links & Services
The website may contain links to third-party websites, payment providers, delivery services, social-media platforms or other external services.
These third parties operate independently and may have their own terms and privacy policies.
Avinya Organics is not responsible for the content, availability, security or practices of third-party websites or services, except where applicable law provides otherwise.
21. Website Availability
We aim to keep the website available and functioning properly. However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
We may modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.
22. Limitation of Liability
To the extent permitted by applicable law, Avinya Organics will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products purchased through it.
For live plants and gardening products, Avinya Organics is not responsible for deterioration, damage or failure occurring after delivery due to improper handling, storage, environmental conditions or care by the customer.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
23. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold Avinya Organics, its owners, employees, representatives and service providers harmless from claims, losses, liabilities, damages and expenses arising from:
24. Force Majeure
Avinya Organics will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, extreme weather, pandemics, government restrictions, strikes, transportation disruptions, technical failures, acts of war, civil disturbances or other unforeseen events.
25. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.
By using the website, you acknowledge that you have reviewed the Privacy Policy.
26. Grievance Redressal
If you have a concern regarding an order, product, payment, delivery or use of the website, please contact us through our customer-support or grievance-redressal channel.
Grievance Officer / Customer Support:
Name: [Name]
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Working Hours: [Days & Timings]
We will make reasonable efforts to review and resolve customer concerns within the applicable timelines.
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from or relating to the use of the website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of Avinya Organics.
28. Changes to These Terms
Avinya Organics may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services or applicable laws.
The updated version will be published on this page along with the revised effective date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.
29. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
30. Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Return, Refund & Replacement Policy, Shipping Policy, Cancellation Policy and any other policies expressly incorporated into the website, constitute the terms governing your use of the Avinya Organics website and purchase of products.
Contact Us
For questions regarding these Terms & Conditions, please contact:
Avinya Organics
Email: [support@avinyaorganics.com]
Phone / WhatsApp: +91-8792016947
Website: [www.avinyaorganics.com]
Grow. Nourish. Harvest.
Avinya Organics
Effective Date: 01/09/2026
At Avinya Organics, we carefully select, prepare and pack every product so that it reaches you in the best possible condition. We also understand that certain products—especially live plants, seeds and natural products—require special handling.
This policy explains when a return, replacement or refund may be available.
1. Our Commitment:
If you receive a product that is damaged, defective, incorrect, incomplete or materially different from what you ordered, please contact us and we will work to resolve the issue.
All requests are reviewed fairly and in accordance with applicable consumer-protection laws.
2. Product-Wise Return Policy
A. Live Plants
Plants are living products and each plant is naturally unique. Differences in:
are normal and are not considered defects.
Eligible for replacement/refund
A plant may qualify if it arrives:
Important: Plant-related complaints must be reported within 24 hours of delivery.
Please send clear photographs/videos of the plant and packaging along with your order number.
Not eligible:
We generally cannot accept claims arising from:
3. Seeds & Planting Materials
Seeds and planting materials are generally non-returnable once the package has been opened, due to hygiene, storage and quality considerations.
However, if you receive:
please contact us within 48 hours of delivery.
We may offer a replacement or refund after verification.
Please note that germination can depend on soil, temperature, moisture, sunlight, storage and cultivation practices. Therefore, failure to germinate does not automatically qualify for a refund.
4. Organic Oils & Natural Consumable Products
For hygiene and product-quality reasons, opened or used oils and other consumable products cannot normally be returned.
However, you may contact us within 48 hours of delivery if:
Photographs/videos of the product, seal, packaging and shipping label may be required.
Unopened products
An unopened product may be considered for return where expressly permitted by the product listing and applicable law, subject to the applicable return conditions.
5. Soil, Compost, Manure & Gardening Consumables
Products such as:
are generally non-returnable once opened or used.
If the wrong product is delivered, the package is damaged, or there is a significant packing/quantity issue, please contact us within 48 hours of delivery.
6. Pots, Planters & Gardening Accessories
Unused pots, planters and gardening accessories may be eligible for return only where the product listing specifically allows returns.
Products damaged during transit, incorrectly delivered or materially different from the product ordered may qualify for replacement or refund.
Items must be returned in their original condition and packaging where applicable.
Products that have been used, modified, painted, planted in or otherwise altered may not be eligible for return.
7. Wrong or Missing Product
If you receive a product different from what you ordered, or an item is missing from your package, please contact us within 48 hours of delivery.
After verification, Avinya Organics may arrange:
8. Damaged Products
We take considerable care while packing orders. However, damage can occasionally occur during transportation.
If your package or product arrives damaged:
Please photograph the package before opening it whenever possible.
Then provide:
Please report transit damage within 48 hours of delivery.
For live plants, the shorter 24-hour reporting period applies.
9. Unboxing Video
For fragile, high-value or damage-prone products, we strongly recommend recording a continuous unboxing video from the unopened package through removal of the product.
An unboxing video may help us verify transit damage and process your claim faster.
However, lack of an unboxing video will not by itself eliminate any rights you may have under applicable law.
10. Order Cancellation
Orders may be cancelled before dispatch, subject to the status of the order.
Once an order has been dispatched, cancellation may not be possible.
For customised, specially prepared, perishable or live products, cancellation may be restricted once preparation or dispatch has begun.
If an order cannot be cancelled after dispatch, the customer may contact us regarding the available options.
11. Refunds
Where a refund is approved, the refund will normally be made to the original payment method, subject to the payment provider's processing timelines.
Depending on the circumstances, Avinya Organics may provide:
The appropriate resolution will depend on the nature of the issue, product category and availability.
12. Shipping Charges
Where the issue is attributable to Avinya Organics, including:
we will bear the reasonable applicable replacement/return shipping cost, where applicable.
Where a return is permitted for reasons unrelated to an error by Avinya Organics, applicable shipping/return costs may be deducted from the refund or borne by the customer, as disclosed at the time of purchase.
13. Failed Delivery / Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact details.
If delivery fails because of:
additional delivery charges may apply for re-shipment.
For live plants and other time-sensitive products, a failed delivery may affect product viability, and the applicable resolution will depend on the circumstances.
14. Products Purchased During Offers or Clearance Sales
Products sold under special promotional, clearance or limited-time offers may have specific return conditions.
Any such conditions will be clearly communicated on the product page or at the time of purchase.
Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable law.
15. How to Request a Return, Refund or Replacement
Please contact our customer support team with:
Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Reason for Request:
Photographs/Videos:
Contact Us:
Avinya Organics
Email: support@avinyaorganics.com
WhatsApp/Phone: +91 8792016947
We will review the request and communicate the next steps.
16. Processing Time
Once your request is approved, we will initiate the applicable replacement or refund process.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.
17. Customer Grievance Redressal
If you have a concern regarding a return, refund, replacement or order, please contact us through the details provided above.
We aim to resolve customer concerns promptly and fairly.
Avinya Organics will maintain the required grievance-redressal information applicable to its e-commerce operations.
18. Policy Updates
Avinya Organics may update this policy from time to time to reflect changes in our products, business practices or applicable laws.
The latest version will always be published on this page.
A Note from Avinya Organics
We grow with care, pack with care and want every order to reach you with the same care.
If something isn't right with your order, please reach out to us—we're here to help.
Avinya Organics
Grow. Nourish. Harvest.
Avinya Organics
Avinya Farms, Survey No 13A/1, At Po Yekkambi, Taluk Sirsi, Sirsi Haveri Main Road,, Uttara Kannada Dist, KA 581358
Copyright © 2026 Avinya Organics - All Rights Reserved.
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